General Terms and Conditions

Inga Store Terms and Conditions

Table of contents

Article 1 – Identity of the seller

Article 2 – Scope of application

Article 3 – Our offer and your order

Article 4 – Right of withdrawal

Article 5 – Prices

Article 6 – Payment

Article 7 – Conformity and guarantee

Article 8 – Delivery and performance

Article 9 – Duration

Article 10 – Batterie, electric and electronical equipment

Article 11 – Force majeure

Article 12 – Intellectual property

Article 13 Third-party links

Article 14 Errors, inaccuracies and omissions

Article 15 Prohibited uses

Article 16 Disclaimer of warranties; limitation of liability

Article 17 Changes to terms of service

Article 18 – Complaints and disputes

Article 1 Identity of the seller

We are:

Inga
Oudenaardestraat 84, 8570 Anzegem
Belgium
E-mail address: Hello@wellgift.eu
Company number: BE0785.600.723
Bank account number: DE16 1001 1001 2622 6435 25
contact form

Article 2 Scope of application

1. Our general terms and conditions apply to all contracts concluded with you as a customer. Certain conditions apply only to consumers (any natural person who, exclusively for non-professional purposes, acquires or uses products or services placed on the market). This will be clearly indicated.
2. We only deliver in the Benelux, France, Germany and the UK. If you provide a delivery address in another country, we may refuse your order.

1. You must be at least 18 years old to place an order. If you are under 18, a parent or legal guardian must place your order. If we become aware that a minor has placed an order, we can always refuse the order. We reserve the right to refuse the order to anyone for any reason at any time.

1. You can always find our general terms and conditions on our website. Placing an order on the website constitutes explicit acceptance of our general terms and conditions of sale.

If you order online, we will also provide you with a copy of these terms and conditions in a format that you can save or print, with the order confirmation (or at the latest on delivery). We recommend that you always do this.

1. If, in addition to these general terms and conditions, further special terms and conditions apply, the above provisions also apply to the special terms and conditions. If our general terms and conditions are contrary to these special terms and conditions, you as a consumer may always invoke the text that is more favourable to you.

Article 3 Our offer and your order

1. If an offer has a limited period of validity or is subject to certain conditions, we will explicitly state this in the offer.

1. We always give a full and accurate description of what we sell and how the ordering process works. In any case, the description is sufficiently detailed to enable you to make a correct assessment. If we use photographs, these are a faithful representation of the goods and/or services offered.

However, due to human error. If we are clearly wrong, we don’t have to deliver.

1. To purchase a product, add it to your basket. Then fill in your contact details, delivery details and billing details. Then choose your delivery method. In the last step, you will get an overview of your order, accept our general terms and conditions and confirm your payment by pressing the order button marked “pay”. Once you have completed these steps, your order is final.

1. Your order is complete and the contract between us is final when we confirm your order by email and when we receive approval from the card issuer for your payment transaction. If your card issuer refuses to accept your payment, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without a valid payment in the name of the registered cardholder will not be accepted or processed.

1. We do not offer in-store pick up or returns.

1. We undertake to honor orders only within the limit of available product stock.

Article 4 Right of withdrawal

1. At Wellgift.eu, every order is created specifically for you — made to measure, branded, or bundled according to your chosen specifications. Because each product is custom-produced, we are unable to accept returns, exchanges, or refunds once an order has been confirmed.
2. For further information please take a look at our return / refund policy

Article 5 Prices

1. During the period mentioned in our offer, our prices do not change, with the exception of price changes due to changes in VAT rates.
2. Our prices include all taxes, VAT, duties and services within the EU. So there will never be any surprises.
3. However, we may decide to charge shipping costs in addition to the purchase price. In this case, we will always inform you before you place your order.

Article 6 Payment

1. We only accept payments via the payment modules offered on our website.
2. We accept credit cards, bank transfers, Paypal, Klarna or any other payment method that has been accepted in advance.
3. To guarantee the security of your online payment and your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and made unreadable when it is sent over the Internet. No special software is required to pay with SSL. You can recognise a secure SSL connection by the “padlock” that appears in the bottom status bar of your browser.

Article 7 Conformity and guarantee

1. We warrant that our goods conform to your order and meet the normal expectations you may have, given the specifications of the product. We also guarantee that our goods comply with all Belgian laws in force at the time of your order.
2. If the goods delivered do not conform to your order, as a consumer you are entitled to the two-year legal guarantee. This means that if you discover a hidden defect or fault within two years of delivery of the goods, you can have them repaired or replaced free of charge.
3. As far as is possible and reasonable, you have the choice between repair and replacement. Only if repair or replacement is excessive or impossible, or cannot be carried out within a reasonable time, do you have the right to demand a reduction in the price or cancellation of the contract.If the defect or fault becomes apparent within 6 months of delivery, it is presumed to have already existed at the time of delivery, unless we can prove otherwise. After these 6 months, you must prove that the defect was already present at the time of delivery.
4. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Article 8 Delivery and performance

1. All goods and services will be delivered to the address you provided when you placed your order.
2. If items are in stock, the delivery time is normally 1 to 4 working days . If an item is not in stock or made to order, the delivery time is 30 to 90 working days . We will inform you of the delivery time in the order confirmation.
3. Deliveries are made only on working days .
4. If we are unable to deliver on time, we will always inform you before the delivery deadline expires.
5. Our shipments are always at our own risk. You do not need to worry about goods being lost or damaged in the post.
6. Visible defects must be reported as soon as possible, and in any event within 48 hours of delivery. Visible defects include, for example, goods that have been damaged in transit, that do not match the items listed on the delivery note or that do not match the items you ordered (visible defects).
7. We are not responsible for any consequential loss due to late delivery or non-delivery by our carrier. In all cases, our liability is limited to the value of the items you prove you did not receive.
8. We do not accept returns if the products are damaged.

Article 9 Batteries and electronic equipment

1. We comply with all legal obligations concerning the disposal of waste batteries and electrical and electronic equipment. We (and our partners) ensure that the batteries and electronic equipment we sell are properly taken back and treated.
2. We would like to emphasise that electrical and electronic equipment and batteries that are obsolete, broken or at the end of their useful life must not be thrown into the rubbish bin or into the local recycling bins. This ban is indicated on the products themselves by the crossed-out wheeled bin symbol. The aim of these regulations is to reduce the waste of raw materials and to protect the environment and human health by preventing the dispersion in nature of substances contained in certain appliances.

You can dispose of this waste at an appropriate collection point or at the supplier’s premises.

Article 10 Force majeure

1. In the event of force majeure, we are not obliged to fulfil our contractual obligations. In this case, we may either suspend our obligations for the duration of the force majeure situation, or definitively dissolve the contract. In the event of force majeure, we are not obliged to pay you any compensation.

1. Force majeure is any circumstance beyond our control which prevents the performance of our obligations in whole or in part. By these circumstances we mean strikes, fires, business interruptions, energy disruptions, disruptions to a network or (telecommunications) connection or to the communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties used, etc.

Article 11 Intellectual property

1. Our website, logos, texts, images, names and all our communications in general are protected by intellectual property rights, which belong to us, our suppliers or other entitled parties.

1. It is forbidden to use and/or modify intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, colour combinations, etc. without our express prior written consent.

Article 12 Third-party links

1. Certain content, products and Services available via our Service may include materials from third-parties.

1. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

Article 13 Errors, inaccuracies and omissions

1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Article 14 Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Article 15 Disclaimer of warranties; limitation of liability

1. We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

1. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

1. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

1. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

1. In no case shall inga, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Article 16 Changes to terms of service

1. You can review the most current version of the Terms of Service at any time at this page.

1. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Article 17 Complaints and disputes

1. Naturally, we want all our customers to be 100% satisfied. However, if you have any complaints about our services, you can contact us by email at Hello@wellgift.eu. We will do everything in our power to deal with your complaint within 7 days.

1. All contracts we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law. If, for reasons of international law, another law should nevertheless apply, the interpretation of these general terms and conditions will be based, in the first instance, on the Belgian law concerning Market Practices and Consumer Protection, as set out in the Code of Economic Law.In the event of disputes, the Belgian courts shall have sole jurisdiction.
2. As a consumer, you also have the option of resolving the dispute amicably. You can contact the Federal Government’s Consumer Ombudsman Service for this purpose. It is authorised to receive all requests for out-of-court settlement of consumer disputes. It will either deal with the request itself or pass it on to a qualified body. The Consumer Ombudsman Service can be contacted via this link: https://mediationconsommateur.be/fr.

1. In the event of cross-border disputes, you can also use the European Union’s online dispute resolution platform via this link: http://ec.europa.eu/odr.

1. If we do not manage to find a solution together through our personal complaints service (see article 12.1), you can contact SafeShops. If your complaint is accepted by SafeShops, it will serve as neutral mediation between us and you as a customer. Please note that only complaints submitted via the complaint form on https://www.safeshops.be/nl/consumers-complaints/ will be processed. In this way, SafeShops has all the information it needs to process your complaint.The terms and conditions can be downloaded here in english, french, dutch, and german.