At Wellgift.eu, every order is created specifically for you — made to measure, branded, or bundled according to your chosen specifications. Because each product is custom-produced, we are unable to accept returns, exchanges, or refunds once an order has been confirmed.
To help you make the right choice, we encourage all customers to order a sample before placing a final order. Samples can be returned within 14 days of receipt, provided they are in their original condition and packaging. Once received and inspected, we will issue a refund for the sample cost (excluding shipping fees).
In the unlikely event that your order arrives damaged or incorrect, please contact us within 48 hours of delivery at Hello@wellgift.eu, including your order number and clear photos of the issue. Our team will review your case promptly and arrange a replacement or repair where applicable.
Our goal is to ensure complete satisfaction with every order. While returns are not possible for made-to-measure and customized products, our team is here to guide you through the process — from samples to specifications — to ensure the final result meets your expectations.